Privacy Policy

RR24 Ltd (company registration number 17324718) provides 24/7 emergency pallet racking repairs across the United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, RR24 Ltd is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, contact us at help@rr24.co.uk or 0800 2461526.

We may collect and process the following data: your name, company name, email address, telephone number, site address and details of the enquiry or emergency you contact us about.

When you use our website we may also collect limited technical data such as your IP address, browser type and pages visited, gathered through cookies and similar technologies.

We use your personal data to respond to enquiries, attend emergency call-outs, provide quotations and repair services, issue documentation and reports, and to meet our legal and contractual obligations.

Our lawful bases for processing are the performance of a contract, our legitimate interest in operating and improving our services, and compliance with legal obligations.

We do not sell your personal data. We may share it with trusted service providers who help us operate our business (for example IT and communications providers), and with regulators, insurers or authorities where required by law.

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, insurance or reporting requirements.

Under UK data protection law you have the right to access, correct, erase or restrict the processing of your personal data, to object to processing, and to data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at help@rr24.co.uk.